FAQ

AnSer offers US-based human answering. Ask which team will handle your account and confirm whether your selected plan uses human agents, AI, or both, including overnight and overflow coverage.

Start by reviewing your call types, script, forwarding setup, and escalation contacts with our team. Agree on the service scope and launch date, then test the call paths before switching live traffic.

Tell our team which calendar or CRM you use and which actions you need, such as checking availability, creating an appointment, or updating a record. Confirm the supported connection, required permissions, and failure-handling process before including those actions in your service scope.

Human answering uses AnSer agents to handle calls. AI Voice uses automated conversation for configured call flows. When selecting a plan, confirm which calls each will handle and whether human transfer is included, when it is available, and what happens if the destination does not answer.

Discuss the languages, coverage hours, and call tasks your business needs. Confirm how callers request a language, what happens when an agent is unavailable, and which language your office receives in written messages. Test the agreed workflow before forwarding live calls.

Ask for the agreement for your selected plan. Confirm the initial term, renewal process, cancellation notice, and any termination charges before signing. Also establish how to retrieve messages and move any service-provided phone number when the agreement ends.