AnSer

AnSer technology partner

Our call centers run on simTree.

Great call handling takes the right people and a plan for the day ahead. We use simTree WFM to connect call forecasts, agent skills, and staffing decisions.

See how a plan comes together
A call-center supervisor on a headset works at her desk on a calm evening floor.
simTree service levels for all calls and each skill, occupancy by period, and agent skill coverage

  1. Service levels

    Expected service level for all calls and for each skill.

  2. Occupancy

    How busy agents are expected to be, period by period.

  3. Agent skills

    Which skills each scheduled agent covers, and when.

simTree
  • Used by AnSer
  • Cloud-based workforce management
  • Available to other call centers

How a plan comes together

Plan for the rush. Before it arrives.

See the pressure points while there’s still time to plan, from the forecast to the floor.

  1. 01 · Before the week · Forecast quality

    Give exceptional days their own context.

    Flag and classify unusual days separately, so holidays, campaigns and other outliers do not distort normal-day forecasts.

    simTree historical data overview with exceptional days highlighted for forecast review

  2. 02 · Building the schedule · Skills & coverage

    Put the right skills in the right place.

    Filter individual skills or combinations and compare scheduled staffing with calculated targets to find gaps in coverage.

    A workforce scheduler plans next week at his desk in late-afternoon light.
    simTree skill filter with scheduled staffing compared against calculated targets

  3. 03 · The morning check · Workload

    Understand the pressure before it builds.

    Estimate occupancy and inspect a period for scheduled agents, forecast demand, expected service levels and skill warnings.

    A supervisor, coat still on, settles in at her desk with a coffee before the floor fills.
    simTree occupancy inspector showing scheduled agents against forecast demand and expected service level

  4. 04 · During the day · Service levels

    See where service needs attention.

    Explore expected service levels by call group in 15-minute intervals, with severity filters that bring low or missing coverage into focus.

    An agent on a call works through a busy afternoon shift.
    simTree service-level timeline by call group in 15-minute intervals

Bring simTree to your call center

See simTree in a live demo.

Tell us about your call center, and we’ll show you how we plan with it.

simTree

A cloud-based workforce management platform developed in Sweden. AI forecasting, multi-skill simulation, and workforce analytics in one system.

No on-premise installation. Setup and data requirements can be discussed as part of your introduction.

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