Stereo call audio
Each call is kept as two channels: the caller on one, your agent on the other. Voices are never mixed into one track, so every word stays with the person who said it.
Clear evidence for reviews, coaching, and disputes.
Stereo audio · Transcription · QA
Hear both sides of every call.
AnSer turns the calls from your phone system into stereo audio, with the caller and your agent on separate channels. We transcribe the conversation and score it against your QA criteria. Use one service or all three.
Tell us about your calls
Your request goes straight to the AnSer AI team. No commitment.
What you get
- Stereo call audio, with the caller and the agent on separate channels
- Transcripts that show who said what, line by line
- QA scoring against the criteria you choose, tied to the transcript
- Scoped directly with the AnSer AI team that builds and runs it
Example call
Transcript
- R 0:01Thanks for calling, this is Maria. How can I help?
- L 0:04Hi, I need to move my appointment to Thursday.
- R 0:08I can do that. Can I confirm your callback number?
QA scorecard
- Greeting: met0:01
- Callback number verified: met0:08
- Next step confirmed: not metnone
75+ years answering callsBuilt by the AnSer AI teamOne service or all three
Three services that work alone or together.
For call centers, answering services, and any team that takes calls and needs a clear record of what was said.
Transcription
Each channel is transcribed on its own, so the transcript shows who said what without guessing at speakers.
Text you can read, quote, and share instead of replaying audio.
QA scoring
Calls are scored against the criteria that matter to you, such as the greeting, verification, and next steps. Each result points back to the transcript.
The same standard applied to every agent and every shift.
From your phone system to a scored call.
- 01
Connect
We confirm how call audio gets from your phone system to AnSer.
- 02
Separate
Calls stay in stereo: the caller on one channel, the agent on the other.
- 03
Transcribe
Each channel becomes text, labeled by speaker.
- 04
Score
Transcripts are scored against your QA criteria, and results go where you need them.
What happens after you send it.
- 01
We review your setup
The AnSer AI team reads your request and follows up by email about your phone system, call volume, and goals.
- 02
We test on sample calls
We agree on a sample of your calls and show you the stereo audio, transcripts, and scores so you can judge the output yourself.
- 03
You decide
You get a written quote for the services you want. Asking is free, with no commitment.
FAQ
Questions before you start.
What teams usually ask before sending us their call audio.
Have a question we missed?
Put it in the form. It goes straight to the team that runs the pipeline.
What is stereo call audio?
A stereo recording keeps the two sides of a call on separate channels: the caller on one, the agent on the other. A standard mono recording mixes both voices into one track. Keeping them apart makes it clear who said what, which helps with transcripts, QA reviews, coaching, and resolving disputes.
Do we need to change our phone system?
Tell us which phone system or telephony provider you use. We confirm how call audio gets from your system to AnSer before anything is set up.
Can we use just one of the services?
Yes. Use stereo audio, transcription, or QA scoring on its own, or combine them. QA scores calls from their transcripts, so if you only want QA, we confirm whether we transcribe your calls or score transcripts you already have.
Who decides what QA scores?
You do. Pick the criteria that matter, such as the greeting, verification steps, accurate message taking, and next steps. We confirm how each criterion is scored and check it against sample calls with you before scoring goes live.
Can transcripts and scores go into our own systems?
Tell us where results need to go. We confirm the delivery options for your setup, such as API access or exports, before your plan is final.
How is it priced?
Pricing depends on your call volume and which services you combine. You get a written quote for exactly what you need before you commit.
How is call audio protected?
Tell us your retention, access, and compliance requirements up front, for example if your calls include health or payment information. We confirm what we can support for your account before any audio is sent.
Who will I hear back from?
The AnSer AI team, the people who build and run this pipeline. Your request goes straight to them by email, not to a general sales queue.