AnSer vs TeleDirect

Define how a temporary campaign ends

For a TeleDirect and AnSer campaign support comparison, test the end of a fictional registration campaign as carefully as its launch. Callers may continue using an advertised number after the original program has closed.

1. Provide an enrollment cutoff and an approved response for later inquiries. Demonstrate calls on both sides of the cutoff. Check that a closed campaign does not continue accepting requests under instructions intended only for the active period.
2. Leave one fictional inquiry incomplete at the cutoff. Identify who owns it afterward and inspect how its status is recorded. Separate new inquiries that must be declined from existing requests that your staff still intend to complete.
3. Agree the post campaign handling of the number, messages, and outstanding tasks. Demonstrate the approved caller path after the campaign ends and confirm how authorized staff obtain the remaining records. Closing a program should not leave a silent destination with unresolved work.