AnSer vs PATLive

Check the whole appointment change

For a PATLive and AnSer scheduling comparison, use an existing fictional appointment rather than only requesting a new booking. A reschedule needs to leave one correct appointment and a clear caller confirmation.

1. Supply a test calendar and your approved rules for finding an existing booking. Have the caller request a different day and service type. Inspect whether the duration and eligible staff change with the requested service instead of simply moving the old time slot.
2. Check the original appointment after the change. It should have the status your business requires, and the replacement should appear in the intended calendar. Ask how staff distinguish a requested change awaiting approval from a completed reschedule.
3. Cancel the fictional replacement and inspect the caller notification and internal record. Confirm who handles a cancellation the answering team is not authorized to complete. A message about cancellation should not be mistaken for a calendar change that already happened.