Call scoring
Call center QA built on
75+ years of answering calls.
AnSer Engine scores calls automatically, catches the misses that cost you clients, and shows the moment each one happened.
Sample call in AnSer Engine scored 84 out of 100. Two failed checks: Verified All Phone Numbers, because the agent read the callback number back in chunks and typed 612-555-0184 when the caller said 612-555-0148, and Accurate Message.
Call scoring, agent coaching and QA reporting in one place.
Agent coaching
Supervisors coach from the call, not from memory.
QA reporting
Managers see quality across every team.
Our QA rubric, or your own.
Use AnSer’s 100-point rubric, proven on our own calls, or create custom QA checks for what matters to your business.
New patient intakeMaria R. · 2:06
97/ 100
- Asked “Who’s Calling, Please?”0:09“Who’s calling, please?”
- Verified All Phone Numbers0:31“That’s 6-1-2-5-5-5-0-1-4-8?”
- Dead Air−3Five seconds of silence at 0:52. Maria asked for a review.
Monitoring criteria
| Criterion | Pass rate | 1‑1 goal |
|---|---|---|
| Accurate Message | 96% | 98% |
| Verified Names | 98% | 99% |
| Dead Air | 96% | 98% |
Better calls. Stronger teams.
Spot the gaps. Coach what matters.
Ask your floor a question.
A built-in assistant answers from what your role can see.
Example questions: What's my team's average score this week? Which calls are waiting for my review? Who is due for a one-on-one?
Questions before you start.
What is call center QA software?
It reviews calls against your quality standards, scores them, and shows supervisors what to coach. Use AnSer’s proven rubric or create your own.
Who decides what a good call is?
You do. Use AnSer’s 100-point rubric or create a custom rubric for your business. Choose what each call is checked for, such as required questions, verification steps or how your team handles the next step. We check your rubric against sample calls with you before scoring goes live.
What if an agent disagrees with a score?
They can ask for a review from the call itself. A supervisor or reviewer looks again and makes the final decision.
Do we need to change our phone system?
Tell us which phone system or telephony provider you use. We confirm how call audio gets from your system to AnSer Engine before anything is set up.
How is it priced?
You get a written quote for your team before you commit. Asking is free.