Should You Outsource Appointment Scheduling Services?
May 21, 2021
Outsourcing appointment scheduling could be the key to unlocking your business's potential. It takes time and resources from the first point of contact to finalizing a sale. For a small business, this takes time and resources that you don't have, yet you need these sales.
This and other reasons discussed below are why you should consider outsourcing these services.
1. Bypass Capital Costs If you opt to hire an in-house agent, you'll need office space, office equipment, infrastructure, and training. These employees require a monthly salary, office maintenance, etc. By outsourcing their services, you can bypass the capital costs and enjoy the same benefits.
2. Enjoy Efficient Appointment Scheduling If your business has social media pages or a website, you might receive hundreds of appointment requests every week. Add that to the phone calls, and eventually, some of the appointment requests may go unanswered.
Outsource appointment scheduling and have everything handled professionally, appointments documented, and face-to-face meeting set.
3. Maintain and Improve Brand Image Potential and current clients hate waiting several days to get a reply. By the time you reply to the messages or call back, your potential customer may have called a competitor and made a purchase. Will the customer recommend your business? It’s unlikely, but you can change the perception by improving your response time and overall customer experience. With appointment scheduling services, the company pairs potential customers with experienced professionals who introduce your business and decipher their needs.
After such an amazing experience, these customers are likely to recommend your business to friends and family.
4. Save Time and Improve ROI How long does it take to make a call, generate a lead, schedule appointments, or initiate follow-up calls up to the sale? This long and tedious process can drag on for weeks or even months. Not every call or email will lead to a sale. Some people will want to learn about your services or products but won't buy. A professional appointment setter will sift through the requests, calls, and emails to look for leads.
Your sales team receives the qualified leads and begins following up. Your team spends less time following up on leads that won't generate sales and sporadic calls, which translates to better lead conversion. If they don’t have to generate leads, sift through leads, and schedule appointments, your sales team can focus on their sales.
5. Get Better Customer Engagement Working with professional scheduling agents means consistent customer engagement. All your customers and potential customers are treated the same. Everything is smooth, from the call reception to the message conveyed and the transition from call to call.
You can't guarantee such treatment on your own, especially during weekends, on holidays, or after hours.
6. Offer 24/7 Operation When do you respond to your clients' calls and emails? Is it in the morning, during the day, or in the evening? You might try to respond within 24 hours, but money and clients rarely wait. Why should you keep them waiting when you can outsource to a 24/7 company?
Every call to your business goes to a call center that's open throughout the week. Your business is covered whether the calls come in at night or day. Your employees will appreciate not staying late after closing hours to handle the call volume. It's a win-win for everyone involved — your customers get their calls answered on time, your employees get the rest they need, and you generate more sales.
Enjoy all these and more by outsourcing your appointment scheduling services to AnSer. We have been providing call center solutions since 1949. Contact us today to enjoy 24/7 appointment scheduling services, as well as other services.
This and other reasons discussed below are why you should consider outsourcing these services.
1. Bypass Capital Costs If you opt to hire an in-house agent, you'll need office space, office equipment, infrastructure, and training. These employees require a monthly salary, office maintenance, etc. By outsourcing their services, you can bypass the capital costs and enjoy the same benefits.
2. Enjoy Efficient Appointment Scheduling If your business has social media pages or a website, you might receive hundreds of appointment requests every week. Add that to the phone calls, and eventually, some of the appointment requests may go unanswered.
Outsource appointment scheduling and have everything handled professionally, appointments documented, and face-to-face meeting set.
3. Maintain and Improve Brand Image Potential and current clients hate waiting several days to get a reply. By the time you reply to the messages or call back, your potential customer may have called a competitor and made a purchase. Will the customer recommend your business? It’s unlikely, but you can change the perception by improving your response time and overall customer experience. With appointment scheduling services, the company pairs potential customers with experienced professionals who introduce your business and decipher their needs.
After such an amazing experience, these customers are likely to recommend your business to friends and family.
4. Save Time and Improve ROI How long does it take to make a call, generate a lead, schedule appointments, or initiate follow-up calls up to the sale? This long and tedious process can drag on for weeks or even months. Not every call or email will lead to a sale. Some people will want to learn about your services or products but won't buy. A professional appointment setter will sift through the requests, calls, and emails to look for leads.
Your sales team receives the qualified leads and begins following up. Your team spends less time following up on leads that won't generate sales and sporadic calls, which translates to better lead conversion. If they don’t have to generate leads, sift through leads, and schedule appointments, your sales team can focus on their sales.
5. Get Better Customer Engagement Working with professional scheduling agents means consistent customer engagement. All your customers and potential customers are treated the same. Everything is smooth, from the call reception to the message conveyed and the transition from call to call.
You can't guarantee such treatment on your own, especially during weekends, on holidays, or after hours.
6. Offer 24/7 Operation When do you respond to your clients' calls and emails? Is it in the morning, during the day, or in the evening? You might try to respond within 24 hours, but money and clients rarely wait. Why should you keep them waiting when you can outsource to a 24/7 company?
Every call to your business goes to a call center that's open throughout the week. Your business is covered whether the calls come in at night or day. Your employees will appreciate not staying late after closing hours to handle the call volume. It's a win-win for everyone involved — your customers get their calls answered on time, your employees get the rest they need, and you generate more sales.
Enjoy all these and more by outsourcing your appointment scheduling services to AnSer. We have been providing call center solutions since 1949. Contact us today to enjoy 24/7 appointment scheduling services, as well as other services.
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For the 17th time, AnSer Answering Services has been honored with the exclusive 2023 Award of Excellence. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services including telephone answering and message delivery. AnSer was presented the award recently at the CAM-X 59th Annual Convention and Trade Show in Calgary, Alberta. Independent judges are contracted by CAM-X to evaluate message services over a six-month period. The scoring criteria includes response time, courteousness of rep, accuracy of call, knowledge of account, and overall impression of call. For over 70 years, AnSer has been a leader in the telecommunications industry and is now a 17-time winner of the Platinum Plus Awards which demonstrates AnSer’s quality service to its customers. If you would like to learn more about AnSer’s services and how they are able to help improve your communications with your current customers and potential new customers, call any time and ask for Byron at (920) 490-7700.
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AnSer Answering Services for the second time in the past three years has ranked in the annual INC 5000 fastest-growing private companies list. AnSer is part of Message Network, Inc. headquartered in Green Bay, WI, but AnSer is operating a total of 18 call centers with live telephone agents from coast to coast in the United States. For over 70 years, AnSer has been a leader in the telecommunications industry and is currently the #1 ranked call center in North America by the industry’s two largest associations. President Allan Fromm commenting on the many recent achievements of AnSer said, “I am very proud of our entire team working towards our company goal of providing a friendly, professional customer service experience. Our recent awards and continued growth are a testament to our team’s commitment, and we appreciate the recognition from third parties.” If you would like to learn more about AnSer’s services and how they are able to help improve your communications with your current customers and potential new customers, call any time and ask for Byron at (920) 490-7700 .
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Outstanding Service Earns Award of Excellence
