Benefits of an Answering Service for Your Electrical Business
November 22, 2022
Whether you are a large, small, or sole electrician, you must respond immediately to your current and potential customers. This requires coordination of your business operations to respond quickly before competitors do. If you need help, an answering service can be that help so you do not miss any opportunities to garner new business and maintain current business.
Below are some of the many reasons why electricians should consider an answering service.
Your electrical business must display the utmost professionalism to succeed. Professionalism includes answering all phone calls and ensuring clarity of the conversation.
An answering service gives you access to a dedicated support team that answers your calls in a timely manner, and your customers are comfortable contacting you because they know you will answer their call.
If you hire in-house phone agents, you have to regularly train the agents to meet the changing needs of your electrician business. Ultimately, a huge chunk of your budget may go to customer agent training. A cheaper option is outsourcing the phone answering service to a third party.
Electrical businesses often receive routine calls that may not be very important. Sometimes, routine calls may come through when handling a high-priority or emergency call. You may have wished you would have ignored the routine call. A better approach is to reroute routine calls to your answering service.
The answering service will handle all routine calls while you focus on emergency and priority calls and get that message to you at a more appropriate time of your choosing.
You may have secured contracts with large businesses and have to provide ongoing electrical services. These businesses require expedited services, and you must always respond quickly. When you get an answering service, you are in a position to provide critical electrical services quickly. You can also use the answering service to prioritize important calls from major contractors instead of routine phone calls.
As soon as the power goes out, homeowners first call the power company. But if the blackout only happens in one home, there could be an electrical problem with the home's wiring. The homeowners will require immediate assistance, especially since electrical problems can result in fires. Hence, you need to be available to take calls at any time of the day to offer emergency electrical services.
Also, homeowners usually notice electrical problems when they are at home, usually during the weekends and at night. Businesses that can be reached during odd hours will get more customers than those that can be reached only during regular working hours. The best strategy is to get a 24/7 answering service so you can answer every phone call at any time.
Sometimes, your business may receive too many phone calls, customer questions, requests for quotes, service inquiries, and routine calls. Your in-house receptionists may not have enough time and capacity to deal comprehensively with every call. Rather than keep waiting, the customers may seek help from your competitors.
You can outsource some of your calls to an overflow answering service. Choose a package where the answering service only steps in when the call volume is high. Instead of customers waiting for the next available operator or going to the voicemail, their call can be rerouted to a live operator. The result is increased customer satisfaction.
An answering service for your electrical business is a great way to provide customer service and respond to new business. AnSer has professional agents who provide appointment scheduling and virtual receptionist services. We have flexible and affordable packages to make your business more competitive. Contact us for more information.
Below are some of the many reasons why electricians should consider an answering service.
Maintain a Professional Image
Your electrical business must display the utmost professionalism to succeed. Professionalism includes answering all phone calls and ensuring clarity of the conversation.
An answering service gives you access to a dedicated support team that answers your calls in a timely manner, and your customers are comfortable contacting you because they know you will answer their call.
Avoid Training Costs
If you hire in-house phone agents, you have to regularly train the agents to meet the changing needs of your electrician business. Ultimately, a huge chunk of your budget may go to customer agent training. A cheaper option is outsourcing the phone answering service to a third party.
Answer Routine Calls
Electrical businesses often receive routine calls that may not be very important. Sometimes, routine calls may come through when handling a high-priority or emergency call. You may have wished you would have ignored the routine call. A better approach is to reroute routine calls to your answering service.
The answering service will handle all routine calls while you focus on emergency and priority calls and get that message to you at a more appropriate time of your choosing.
Offer Quick Responses to Contract Accounts
You may have secured contracts with large businesses and have to provide ongoing electrical services. These businesses require expedited services, and you must always respond quickly. When you get an answering service, you are in a position to provide critical electrical services quickly. You can also use the answering service to prioritize important calls from major contractors instead of routine phone calls.
Promptly Deal with Emergency Electrical Problems
As soon as the power goes out, homeowners first call the power company. But if the blackout only happens in one home, there could be an electrical problem with the home's wiring. The homeowners will require immediate assistance, especially since electrical problems can result in fires. Hence, you need to be available to take calls at any time of the day to offer emergency electrical services.
Also, homeowners usually notice electrical problems when they are at home, usually during the weekends and at night. Businesses that can be reached during odd hours will get more customers than those that can be reached only during regular working hours. The best strategy is to get a 24/7 answering service so you can answer every phone call at any time.
Handle Overflow Support
Sometimes, your business may receive too many phone calls, customer questions, requests for quotes, service inquiries, and routine calls. Your in-house receptionists may not have enough time and capacity to deal comprehensively with every call. Rather than keep waiting, the customers may seek help from your competitors.
You can outsource some of your calls to an overflow answering service. Choose a package where the answering service only steps in when the call volume is high. Instead of customers waiting for the next available operator or going to the voicemail, their call can be rerouted to a live operator. The result is increased customer satisfaction.
Boost Your Electrical Business
An answering service for your electrical business is a great way to provide customer service and respond to new business. AnSer has professional agents who provide appointment scheduling and virtual receptionist services. We have flexible and affordable packages to make your business more competitive. Contact us for more information.
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For the 17th time, AnSer Answering Services has been honored with the exclusive 2023 Award of Excellence. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services including telephone answering and message delivery. AnSer was presented the award recently at the CAM-X 59th Annual Convention and Trade Show in Calgary, Alberta. Independent judges are contracted by CAM-X to evaluate message services over a six-month period. The scoring criteria includes response time, courteousness of rep, accuracy of call, knowledge of account, and overall impression of call. For over 70 years, AnSer has been a leader in the telecommunications industry and is now a 17-time winner of the Platinum Plus Awards which demonstrates AnSer’s quality service to its customers. If you would like to learn more about AnSer’s services and how they are able to help improve your communications with your current customers and potential new customers, call any time and ask for Byron at (920) 490-7700.
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AnSer Answering Services for the second time in the past three years has ranked in the annual INC 5000 fastest-growing private companies list. AnSer is part of Message Network, Inc. headquartered in Green Bay, WI, but AnSer is operating a total of 18 call centers with live telephone agents from coast to coast in the United States. For over 70 years, AnSer has been a leader in the telecommunications industry and is currently the #1 ranked call center in North America by the industry’s two largest associations. President Allan Fromm commenting on the many recent achievements of AnSer said, “I am very proud of our entire team working towards our company goal of providing a friendly, professional customer service experience. Our recent awards and continued growth are a testament to our team’s commitment, and we appreciate the recognition from third parties.” If you would like to learn more about AnSer’s services and how they are able to help improve your communications with your current customers and potential new customers, call any time and ask for Byron at (920) 490-7700 .
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Outstanding Service Earns Award of Excellence
