Achieve Winning Business Communications: Play Two
April 6, 2020
PLAY #2:
Determine the best
TYPE
of communications partner for your company –
Answering Service or Call Center
.
Every successful team has a staff of committed assistant coaches that develop, support, and contribute to the overall team’s success by improving their area of specialization. Each department has to work together to create overall team chemistry.
Now that you know the VALUE you want to provide and need, your business is ready to partner with a communications company which has the expertise to achieve your goals and provide value to your company. Most importantly provide exceptional value to your customers and callers.
The key is to determine if you need an answering service or a call center, both are very different styles and types and one will suit your needs better than the other. An Answering Service provides phone representatives that are flexible and agile to determine exactly what the caller needs. A Call Center provides representatives that will follow a script and guide the caller to the resolution they need.
If your business is driven by the needs of the caller, you want phone agents who have the appropriate demeanor for the wide range of emotions and scenarios. An Answering Service will be the best fit most of the time. Some examples include, but certainly not limited to…
Every successful team has a staff of committed assistant coaches that develop, support, and contribute to the overall team’s success by improving their area of specialization. Each department has to work together to create overall team chemistry.
Now that you know the VALUE you want to provide and need, your business is ready to partner with a communications company which has the expertise to achieve your goals and provide value to your company. Most importantly provide exceptional value to your customers and callers.
The key is to determine if you need an answering service or a call center, both are very different styles and types and one will suit your needs better than the other. An Answering Service provides phone representatives that are flexible and agile to determine exactly what the caller needs. A Call Center provides representatives that will follow a script and guide the caller to the resolution they need.
If your business is driven by the needs of the caller, you want phone agents who have the appropriate demeanor for the wide range of emotions and scenarios. An Answering Service will be the best fit most of the time. Some examples include, but certainly not limited to…
- Medical Offices and Funeral Homes need agents with compassion and understanding to help with the wide range of emotions and possible life/death matters.
- Service companies such as HVAC, Machine Rentals, Oil & Gas services, Property Management companies, etc. need agents with friendly professionalism to quickly determine the need and dispatch properly.
- Law Firms need agents with the patience to deal with current clients and potential clients and all their individual needs.
It is very difficult to have a complete playbook to address all the possibilities. The
Answering Service
with agents who exhibit these flexible characteristics and have some basic understanding of the many individual industries they handle is an important partner to help your company grow and prosper.
If your business needs to help or guide
callers and potential customers to your resolution, a
Call Center
is most likely the best solution. Some of the common projects include:
- Incoming Sales from Advertising and Marketing
- Scheduling Appointments
- Seminar Registrations
- Tier 1 Help Desk Applications
- Dealer Locator Services
Agents must be detail oriented and knowledgeable of the industry in order to handle these types of calls. There is a longer, more specialized education process to know how to guide callers to the desired outcome and solution. We will have a blog specifically on Call Centers later.
Good
Answering Service
agents are well-prepared for the unknown, and good
Call Center
agents are well-prepared on how to keep callers on track to accomplish an outcome. Knowing which type of communications partner is best for you will help you find the best assistants for your staff.
We have determined VALUE
and the
TYPE
of partner you will need for success.
Play #3
is how to determine the
LEARNING
process of your company’s ideals.
Virtual reception services help manage business operations efficiently. Learn more about the benefits of these services by reading our blog.
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For the 17th time, AnSer Answering Services has been honored with the exclusive 2023 Award of Excellence. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services including telephone answering and message delivery. AnSer was presented the award recently at the CAM-X 59th Annual Convention and Trade Show in Calgary, Alberta. Independent judges are contracted by CAM-X to evaluate message services over a six-month period. The scoring criteria includes response time, courteousness of rep, accuracy of call, knowledge of account, and overall impression of call. For over 70 years, AnSer has been a leader in the telecommunications industry and is now a 17-time winner of the Platinum Plus Awards which demonstrates AnSer’s quality service to its customers. If you would like to learn more about AnSer’s services and how they are able to help improve your communications with your current customers and potential new customers, call any time and ask for Byron at (920) 490-7700.
Provide vital services to your patients with virtual answering services. Read on to learn more about this exciting new advancement in technology.
Answering services can help offer immediate assistance 24/7 for your clients when they have issues. Read our blog to learn more information.
AnSer Answering Services for the second time in the past three years has ranked in the annual INC 5000 fastest-growing private companies list. AnSer is part of Message Network, Inc. headquartered in Green Bay, WI, but AnSer is operating a total of 18 call centers with live telephone agents from coast to coast in the United States. For over 70 years, AnSer has been a leader in the telecommunications industry and is currently the #1 ranked call center in North America by the industry’s two largest associations. President Allan Fromm commenting on the many recent achievements of AnSer said, “I am very proud of our entire team working towards our company goal of providing a friendly, professional customer service experience. Our recent awards and continued growth are a testament to our team’s commitment, and we appreciate the recognition from third parties.” If you would like to learn more about AnSer’s services and how they are able to help improve your communications with your current customers and potential new customers, call any time and ask for Byron at (920) 490-7700 .
Before utilizing virtual receptionist services, you need to create a script to ensure your calls are taken effectively. Read to learn more.
Outstanding Service Earns Award of Excellence
