Providing Call Center Services to: Medical, Travel, Manufacturing, Mail-order Catalogs, eCommerce websites, Software and Business.Whether you are a large corporation or an independent service company, we have the call center solutions to meet your needs.
Inbound Call Center Anser Services specializes in providing dedicated inbound call center representatives for all of your outsourced call center needs.
Some of the many services we offer include:
- Call Center Customer Acquisition:
Our team will assist with sales opportunities by taking the calls generated by your marketing literature or other correspondence, such as surveys, mailings, product recalls, or meeting announcements. Our award winning, courteous and effective customer service representatives warmly track your leads and process your inbound fulfillment needs so that your business can achieve higher sales results.
- Catalog Sales:
Our inbound call center customer service representatives are expert at recognizing and maximizing sales and service opportunities. The customer service representatives assigned to your account will be trained to up-sell or cross-sell your specific product lines.
- Concierge Service:
Customers can call Anser’s representatives for assistance in finding their way to a destination or to locate a business within a certain area. In many cases, our representatives research a destination’s location when given only sketchy information is given by the caller.
- Web Based Customer Care:
Anser Services’ customer service team will represent your company via Web Chat or Web Callback to maximize your web based business’ potential. We have the capabilities to enter orders into your shopping cart and process credit cards. With Web Collaboration, we can interact with your customers through VoIP to up sell and cross-sell your products.
- Emergency Dispatch:
If a client needs to reach you at a crucial moment, will they be able to? Anser provides call answering services in case you’re needed in the event of an emergency. We’ll provide assurance that someone responsible will answer the phone and respond to any emergency situation promptly and with attention to detail. You have the option to set up a customized step-by-step emergency procedure guideline so all situations are handled according to your specifications.
