We keep a log so you can hear the conversations between your customers and our receptionists. We can record multiple calls so you can check the exact verbiage used by both customers and receptionists, and make improvements to call scripts, and website text to better handle complaints and fine-tune marketing.
With our call center logger services, you can ensure that your company responds to every incident and issue with the right verbiage.
You can make business rules so that the appropriate person is notified for each type of complaint or question.
You can make business rules for escalation and listen to calls to ensure they are enforced.
Stay on top of customer service with our Call Center Logger!
Find the Call You Want Instantly
Scan through thousands of recordings in seconds. Search by Caller-ID, number dialed, time and date, notes, etc. Copy, email, save or encrypt recordings with just a mouse click.
Live Remote Monitoring – listen live to any conversation!
