In today’s economy, it is imperative that customers receive the service they want when they want it to grow and sustain business. Take advantage of our web and technology based services for customer care 24 hours a day, 7 days a week. Web services offer customers the ability to receive an instant response for the issue at hand, in some cases without even talking to a business representative.
- Live Chat
Studies have shown that live internet chat has the ability to improve sales by up to 60%. The ability to contact a company representative instantly and get answers to pressing questions is a great way to make a strong impression on new customers and increase relations with existing clients. - Call Center Scheduling
We have the ability to offer enough staff to answer your incoming calls in order to reduce the amount of time customers spend waiting on the phone. This can mean a handful of receptionists to answer a few calls after hours and up to several people to handle a heavy volume during a special promotion. The number of people and the available times can be customized to meet your needs and the needs of your customers. - Call Center Logger
This is a great tool that lets you hear exactly what customers are saying and what our receptionists are saying too. The logger has the ability to record multiple calls so that you can get a feel for the professionalism used by all of our receptionists. It also gives you the exact verbiage used by your customers so that you can handle complaints and fine tune your marketing efforts. - Web Based Customer Care
Sometimes customers have a very simple issue and don’t want to take the time to call. This is where web based customer care can come in handy. Posting information about special hours due to holidays, new product offerings or cancellation of a former policy are just a few examples of some of the smaller details that can be handled without an actual phone call. - Web Call Back
Answering the needs of customers immediately is the essence of a web call back system. Customers can go online and request a support call by entering their name, company and phone number. Receptionists can then call within a matter of minutes to answer questions, troubleshoot problems or give a status update. - Web Collaboration
Keeping the customer informed and part of the process makes customers happy. A collaboration effort using multiple types of contact such as email, text, web call backs and direct phone calls allows customers to see their problems being handled and alerts them when a resolution has been reached.
