If you’ve got questions, we’re happy to provide answers. If you’d like to contact an Anser professional, don’t hesitate to give us a call. Below are a few of our frequently asked questions.
Q: How will Anser services help my business?
A: Anser takes pride in providing professional receptionists able to answer calls on behalf of clients. This service can be offered 24 hours per day every day of the week in order to keep you in touch with your clients and improve overall business.
Q: How do I know that Anser will receive my calls with professional and courteous representatives?
A: Our staff is highly trained for each client to ensure proper etiquette for every call. We also institute a state of the art monitoring system to make sure all representatives are working at a high level of efficiency and professionalism.
Q: What is your privacy policy?
A: We adhere to both the PCI and HIPPA privacy rules to keep customer’s information secure. Each employee is required to sign a confidentiality contract when they begin working for Anser.
Q: What do your services cost?
A: The cost of our services will be dictated by which products you choose as well as the number of calls we receive on your behalf. We can offer a quote tailored to your needs and your budget.
Q: Can your call center handle new orders for my business?
A: Anser can take care of catalog orders as well as web based orders. We can even offer cross selling and upselling options to phone clients.
Q: How do you send messages to my staff or emergency personnel?
A: We can use fax, email, text message, alpha paging or numeric paging to contact you. For emergency situations we will call you directly to ensure that you receive the message immediately.
Q: If an emergency call comes in how soon will I be informed?
A: We will dispatch calls according to your directions. Unless you have other orders, we will notify you as soon as the emergency call comes in.
Q: How will your staff know the appropriate questions to ask of my clients?
A: We have project managers that will work diligently with you and your staff to ensure we understand your products and or services so that our receptionists can offer the best service to your clients.
Q: How do I begin using Anser Services?
A: You may call or email Anser Services in order to receive a price quote. Our sales team will spend time becoming familiar with your company and its offerings in order to prepare a proper package for your needs.
Q: How will I know that my calls are getting prompt answers and not sitting on hold for long periods of time?
A: The Anser management team monitors the volume of calls using the most sophisticated equipment. Our in-house statistical software gives us the ability to project the number of staff necessary to maintain our levels of performance and ensure that the needs of your clients are met at all times.
