Our 24/7 Consumer Response Center provides telephone support for catalog and on-line sales and telephone product support for a variety of customer contact points including such things as product recalls, insurance claims and precertification, event registration, dealer locator, ad responses and the spectrum of customer and brand management services. We combine our live answering services with consumer response services that are highly customizable.
Customizable Procedures
Every call center support process is customizable, every agent receives customer specific training, every caller recieves personalized care. While no two calls are the same, each business we represent is treated uniquely, following custom protocols designed for optimum success. We work with each company to determine the best operator protocol and the best methods to use during consumer response calls, be they catalog sales, online order entry, or other consumer response needs.
Live Operator Service
A professional, friendly live operator answers every, consumer response call, regardless of the day or time, and this operator makes it a point to understands each business, product, and customer’s needs. We understand that our operators represent your business and we strive to do that to the best of our ability. Our Call Center Customer Service Experts (CSEs) are trained to recognize sales and customer service opportunities. The CSEs assigned to your account will be trained to sell your specific product lines or represent your needs for proving callers with awesome customer service.
Some satisfied catalog sales and other customer request clients include:
- Mackenzie Ltd – catalog sales for after hour calls especially during holiday season
- Chesapeake Bay Gourmet – same as above
- Impromtu Gourmet – same as above
- Dinewise – same as above
- Home Bistro – same as above
- Motorola – (Telematics) Navigation support for Avis Rent A Car customers
- Volvo Marine – (Telematics) – support for small boat marine alarms program
