One crucial part of collecting and organizing information from callers is utilizing automated services. There are several options to choose from, each one allowing both the caller and the recipient to get the information they need. Automated services classify the call type, direct the call to the proper recipient, and determine the urgency of the call and/or response.
- Voicemail
In today’s technology driven culture voicemail is an important tool. The ability to receive and retrieve messages frees up time and gives people a chance to schedule their work day. - IVR
Interactive Voice Response (IVR) is a wonderful service allowing people to phone in, get the information they need and make a decision without being on hold or waiting on a person. You can choose what information is available and how that data is delivered. - Text Messaging/SMS
Text messages and SMS (short message service) has developed into a powerful means of communication. In the world of sales and customer support it can help get information into the right hands in mere moments and procure a necessary decision. - Fax to Email
Receiving fax by email greatly improves mobility, saves time and money and makes communicating more reliable. You no longer have to stand by a particular fax machine to get your message. Where ever you receive email that is where the fax will go. This allows you to go about your work day and retrieve the fax at your convenience. It also gives you the opportunity to save the information or share it with anyone that has email. - Email
Email is a prime communication tool in today’s business world. Meetings are arranged and determined by email, contracts are forwarded, available personnel are alerted to special needs and new promotions are communicated all through email. Our agents can help manage emails by formulating proper responses, making difficult issues a top priority and provide receipts of messages to customers in order to let them know that someone is reviewing new messages.
